Welcome to the official e-commerce platform of The Blind Relief Association, Delhi (BRAD). By accessing or using this website and purchasing products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

General Use:

• This website is owned and operated by The Blind Relief Association, Delhi (BRAD).
• You agree to use the website only for lawful purposes and in compliance with applicable laws and regulations.
• We reserve the right to update, suspend, or discontinue any part of the website at any time.

Products & Orders:

• All products listed are subject to availability. In the event of stock unavailability, we may cancel or delay your order.
• Handmade products may vary slightly in colour, texture, and finish from images shown on the website.
• An order is confirmed once we issue an Order Confirmation Email.
• Orders once placed cannot be modified or cancelled, except in accordance with our Return & Exchange Policy.

Pricing & Payments:

• All prices are displayed in Indian Rupees (INR) and inclusive of applicable taxes unless mentioned otherwise.
• We reserve the right to revise prices without prior notice.
• Payments must be made through the secure payment gateways provided on our website.
• BRAD does not store any sensitive financial information such as card or bank details.

Shipping & Delivery:

• Products will be shipped to the address provided at checkout.
• Delivery timelines are approximate and may vary due to external factors.
• Ownership and risk of loss of products pass to you upon delivery.

Return & Exchange Policy:

• We maintain a No Return and No Refund policy.
• Exchanges are permitted only in the following cases:
• Product is damaged or non-functional.
• Product delivered is of a different colour than ordered.
• Requests for exchange must be raised within 7 days of delivery with proof of purchase and supporting evidence.
• Exchanges are subject to product availability.

Intellectual Property & Copyright Protection:

• All website content, including text, images, designs, and logos, is the property of The Blind Relief Association, Delhi and protected under copyright laws.
• Unauthorized reproduction, distribution, or commercial use of our content is prohibited.

Customer Complaints:

• Any customer complaints may be addressed by contacting us via the details provided below.
• Complaint details, including resolution status, will be communicated back to customers through return emails.

Limitation of Liability:

• While we strive to ensure accuracy of product and service information, we make no warranty that the website will be error-free or uninterrupted.
• BRAD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Communications:

• By using our website, you consent to receive communications (emails, SMS, or calls) regarding your orders, donations, or inquiries.
• These communications will be strictly related to your transactions or our services.

Governing Law & Jurisdiction:

• These Terms and Conditions are governed by and construed in accordance with the laws of India.
• Any disputes will fall under the exclusive jurisdiction of the courts in Delhi, India.

 Contact Us:

For queries, complaints, or assistance, please contact us at:

The Blind Relief Association, Delhi
Lal Bahadur Shastri Marg, Near Oberoi Hotel,
New Delhi – 110003

📧 Email: sales@blindrelief.org

📞 Phone:  +91 85955 02191